GoodTime.io
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Benefits at GoodTime.io
Financial + Retirement
401(K)
Company equity
Performance bonus
Office Perks
Company-sponsored outings
Home-office stipend for remote employees
Professional Development
Continuing education stipend
Promote from within
Health Insurance + Wellness
Dental insurance
Health insurance
Vision insurance
Mental health benefits
Culture
Flexible work schedule
Remote work program
Team based strategic planning
OKR operational model
Child Care + Parental Leave
Generous parental leave
Diversity
Highly diverse management team
Hiring practices that promote diversity
Vacation + Time Off
Paid holidays
Paid sick days
Unlimited vacation policy
Recently posted jobs
As a Senior Implementation Specialist, you will onboard new customers to ensure they effectively use GoodTime's products. This role involves leading project teams, training users, creating customer playbooks, and utilizing tools to track customer engagement and success metrics. Strong project management and the ability to simplify complex topics for various audiences are essential.
The Customer Success & Account Manager Director at GoodTime will work closely with various teams to minimize attrition and maximize growth potential while maintaining accurate forecasting. Responsibilities include building relationships, identifying attrition risks, providing forecasts, creating contracts, and delivering an excellent customer experience.
The Senior Customer Support Manager at GoodTime will lead the support team ensuring high-quality responses to inquiries, manage team development, handle escalated customer issues, assist in technical troubleshooting, and enhance customer satisfaction through performance metrics and cross-functional collaboration.
