Search the 7 jobs at Gladly

As the Manager of IT at Gladly, you will shape and manage IT operations for a remote workforce, driving innovation and scalability. Responsibilities include executing an IT roadmap, managing IT tools and systems, improving cybersecurity, optimizing processes, and leading cross-functional projects to enhance employee experiences and operational efficiency.

The Senior Product Manager at Gladly will lead product strategy and vision for the App Platform, focusing on enhancing customer service experiences through collaboration and AI. Responsibilities include identifying user needs, validating and delivering product enhancements, and aligning teams for cohesive messaging and solutions.

The Developer Support Engineer at Gladly provides technical support, guides customers on best practices for building applications and integrations using REST APIs, and assists in resolving complex technical issues. Responsibilities include writing productivity scripts, creating documentation, conducting training, and maintaining customer satisfaction.

As a Senior Brand Designer at Gladly, you will lead design projects, maintain brand consistency, enhance the design system, create high-quality design deliverables, and collaborate with various teams to drive impactful visual designs. You'll focus on user-centered design principles and stay current with design trends.

The Customer Success Operations Manager at Gladly will develop and optimize processes and reporting for the Customer Success team. Responsibilities include analyzing customer usage, creating operational reports, supporting retention forecasting, and assisting Customer Success Managers in their activities.

As an FP&A Manager, you will manage financial strategy and operations, create financial models, support monthly reporting processes, and collaborate across teams to track budgets and operational KPIs while providing actionable insights to leadership.

As an Enterprise Customer Success Manager, you will foster long-term relationships with key stakeholders, ensure product adoption, oversee renewals, and advocate for customer needs within Gladly. You'll collaborate with internal teams to enhance customer engagement and support strategic initiatives, ultimately driving customer success and satisfaction.