As a Senior Data Scientist at Gladly, you will collaborate with various teams to leverage data in driving product decisions, improve customer experiences, and develop algorithms for automation. Your role involves mentoring junior data scientists and ensuring best practices in data product development.

The Senior Program Manager at Gladly will lead planning and execution across multiple teams, establish program governance, and manage dependencies among Engineering, Product, Design, and Customer Success. This role requires strategic thinking and operational excellence to drive product delivery and standardize best practices within a remote team environment.

The Senior Product Manager at Gladly will lead product strategy and vision for the App Platform, focusing on enhancing customer service experiences through collaboration and AI. Responsibilities include identifying user needs, validating and delivering product enhancements, and aligning teams for cohesive messaging and solutions.

As a Senior Brand Designer at Gladly, you will lead design projects, maintain brand consistency, enhance the design system, create high-quality design deliverables, and collaborate with various teams to drive impactful visual designs. You'll focus on user-centered design principles and stay current with design trends.

As the Manager of IT at Gladly, you will shape and manage IT operations for a remote workforce, driving innovation and scalability. Responsibilities include executing an IT roadmap, managing IT tools and systems, improving cybersecurity, optimizing processes, and leading cross-functional projects to enhance employee experiences and operational efficiency.

As a Senior Product Designer at Gladly, you will collaborate with product management and engineering to create intuitive solutions for customer service software. Your responsibilities include conducting user research, developing prototypes, and shaping product strategy. You will tackle complex design problems, enhance user experiences, and contribute to the team’s vision while engaging with various stakeholders.

The Developer Support Engineer at Gladly provides technical support, guides customers on best practices for building applications and integrations using REST APIs, and assists in resolving complex technical issues. Responsibilities include writing productivity scripts, creating documentation, conducting training, and maintaining customer satisfaction.

As an Enterprise Customer Success Manager, you will foster long-term relationships with key stakeholders, ensure product adoption, oversee renewals, and advocate for customer needs within Gladly. You'll collaborate with internal teams to enhance customer engagement and support strategic initiatives, ultimately driving customer success and satisfaction.

As an FP&A Manager, you will manage financial strategy and operations, create financial models, support monthly reporting processes, and collaborate across teams to track budgets and operational KPIs while providing actionable insights to leadership.