Gladly

Remote, Oregon, USA
130 Total Employees
Year Founded: 2014

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Benefits at Gladly

Invest in your health & wellness:
Gladly wants to invest in your being your best self, which is why we offer medical, dental, and vision coverage, a monthly wellness stipend, an Employee Assistance Program and much more.

Plan your future:
At Gladly, we want you to stick around for the long haul. That’s why we care about present and future you by providing a 401k plan, Flexible Spending Accounts, 16 weeks paid parental leave, and infertility and adoption benefits.

Be the master of your own adventure:
You know when and where you’re most productive. That’s why we’re remote work-friendly, offer unlimited vacation time, and allow for flexible schedules.

Be part of a greater community:
There are endless opportunities to get immersed in the Gladly community from all-company volunteer days to Gladly connects team engagement activities, and even the annual company trip to Tahoe!

Financial + Retirement

401(K)

Company equity

Gladly offers stock options through its employee profit-sharing program, including vesting over a four-year period

Child Care + Parental Leave

Adoption Assistance

We reimburse up to $20,000 for eligible adoption expenses and 16 weeks of paid leave.

Family medical leave

Generous parental leave

Gladly is thrilled that you want to expand your family through birth, adoption, or marriage into a step-parent relationship! You will have up to 16 weeks paid time to get to know your newest family me

Office Perks

Commuter benefits

$75/month

Company-sponsored outings

Gladly plans an annual company trip to North Lake Tahoe called "Camp Gladly"!

Fitness stipend

Gladly offers a $75/month fitness stipend.

Company-sponsored happy hours

Relocation assistance

Our relocation assistance plan is flexible based on the position.

Home-office stipend for remote employees

$250 new hire stipend and $50 monthly stipend

Professional Development

Customized development tracks

Job training & conferences

Gladly offers employees professional development opportunities like a $1000 annual individual budget for training, Onsite training courses, The ability to attend job-related conferences and seminars.

Promote from within

Lunch and learns

Gladly hosts lunch and learn meetings on occasion.

Diversity

Dedicated diversity and inclusion staff

Diversity manifesto

Documented equal pay policy

Mean gender pay gap below 10%

Mandated unconscious bias training

Gladly runs regular anti-harassment and unconscious bias training.

Diversity employee resource groups

LGBTQIA+, Gladiat-Hers, Parents, DEI channel

Hiring practices that promote diversity

Health Insurance + Wellness

Dental insurance

Our dental plan covers 90% of expenses.

Disability insurance

Flexible Spending Account (FSA)

Gladly employees can contribute up to $2750 annually to their FSA.

Health insurance

Gladly's health insurance policy covers up to 84% of out of pocket expenses.

Life insurance

Life insurance is equal to 2 times an employee's annual salary up to a maximum of $300,000.

Pet insurance

Vision insurance

The vision benefits plan covers in-network copay of $10 for annual eye exams with $180 for glasses and contact lenses.

Wellness programs

Mental health benefits

Gladly employees can contribute up to $2750 annually to their FSA.

Culture

Volunteer in local community

Gladly participates in Habitat for Humanity every year as well as other philanthropic initiatives.

Flexible work schedule

Gladly provides employees with a flexible work schedule that includes Flexible start and end times as well as remote working.

Open door policy

Open office floor plan

Pair programming

Remote work program

Our remote work program includes work from home on occasion as needed.

Team based strategic planning

OKR operational model

Vacation + Time Off

Paid holidays

Paid sick days

Unlimited vacation policy

Additional Perks + Benefits

Putting people first is kind of our thing. Not only is it at the core of our product, but shapes our overall culture at Gladly—from our approach to hiring, to our benefits, and how we think about our place in the community.

Search the 3 jobs at Gladly

Recently posted jobs

8 Days Ago
US
Remote
Software
The Senior Product Designer at Gladly will collaborate with product managers, engineers, and stakeholders to create user-centered designs. Responsibilities include conducting user research, crafting prototypes, and informing product strategy. The designer aims to enhance customer experience, simplify user interfaces, and support customer service agents with effective tools.
Software
The Senior Product Manager will lead the Hero product team to enhance customer service agent experiences by understanding customer needs, developing product strategies, and integrating AI to streamline operations. The role requires collaboration across teams to deliver impactful solutions and a vision for customer interaction and productivity.
20 Days Ago
United States
Remote
Software
The Enterprise Customer Success Manager is responsible for fostering long-term relationships with large customers, enhancing product adoption, managing renewals, and acting as a liaison between customers and internal teams. This role involves strategic advisory, problem-solving, and contributing to customer engagement strategies, while also partnering with sales teams to align on account strategies and ensure customer needs are met.