Search the 12 jobs at FreshBooks

The SEO Specialist at FreshBooks will lead initiatives driving organic growth by building the SEO roadmap, managing SEO projects, conducting keyword research, and optimizing content. The role involves collaborating with various teams and managing vendor relationships to enhance customer acquisition and revenue.

As a Payments Reconciliation Specialist, you'll oversee end-to-end payment reconciliation processes, ensuring accuracy in financial reporting and resolving discrepancies. You'll enhance operational processes, collaborate with team members, and utilize analytical skills to improve efficiencies while maintaining strong documentation practices.

The Senior Manager, FP&A will lead financial planning and forecasting processes, maintain the company's forecast model, and manage budget features in accounting software. This role involves close collaboration with senior leadership and guiding financial decision-making to support growth and risk management.

As the Office & Executive Operations Manager, you will ensure an organized office environment and provide administrative support to an executive. Responsibilities include managing office logistics, handling budget planning, ensuring compliance with health standards, and overseeing the executive’s calendar and travel arrangements.

As a Product Sales Consultant at FreshBooks, you will connect with current clients to educate them on accounting software offerings and help grow their businesses. You will manage sales leads, act as a consultant for clients, and collaborate with internal teams. The role is hybrid with in-person meetings in Toronto twice a week.

The Support Specialist will provide phone and email support to customers, troubleshoot inquiries relating to FreshBooks' web and mobile applications, and deliver exceptional customer experiences. This role requires bilingual (English/Spanish) communication skills and a passion for resolving customer issues through various support channels.

The Support Specialist will respond to customer inquiries regarding FreshBooks' web and mobile applications, providing phone and email support. The role focuses on troubleshooting and solving issues, ensuring a high level of customer satisfaction through effective communication and problem-solving skills. Fluency in English and Spanish is required, along with a willingness to learn and adapt to new systems.

As a Sales Development Representative, you'll manage the full sales cycle by reaching out to customers, handling inbound inquiries, and closing plans to achieve quotas. You'll collaborate with support and product teams, maintain precise records, and build customer relationships while exceeding performance targets.

The Support Specialist will respond to customer inquiries via phone and email, providing troubleshooting and support for FreshBooks' web and mobile applications. They will deliver exceptional customer experiences, utilize a ticket-based system for issues, and adapt to various support channels, all while working remotely.

Join FreshBooks as a Support Specialist in a primarily phone-support-focused role. Provide exceptional customer service and troubleshoot issues related to the FreshBooks accounting software. Work remotely in shifts covering weekdays and weekends. Responsibilities include empathizing with customers, understanding product features, identifying bugs, and collaborating with third-party partners.

As a Site Reliability Engineer, you will develop and manage cloud-native infrastructure for FreshBooks’ SaaS platform, implement monitoring solutions using various tools, lead automation of operational processes, and participate in incident response to ensure high availability of services.

As a Cloud Systems Administrator at FreshBooks, you'll develop and manage cloud-native infrastructure, implement observability solutions, and automate operational processes. You'll collaborate with engineering teams to enhance cloud-native applications and participate in incident response to ensure high availability and reliability of the services.