Search the 12 jobs at FreshBooks

The Support Specialist will handle inbound customer support inquiries via phone and email, focusing on providing exceptional customer experiences with the FreshBooks platform. Responsibilities include troubleshooting issues and communicating effectively in both English and Spanish. A friendly and energetic attitude is essential for this role, with a strong emphasis on problem-solving and customer empathy.

As a Support Specialist at FreshBooks, you will handle inbound customer support inquiries primarily via phone and email, helping users troubleshoot issues with the web and mobile applications. You will provide excellent service by understanding customer needs, remaining resilient through continuous engagement, and utilizing a ticket-based system to document interactions.

As a Product Sales Consultant at FreshBooks, you will educate clients on their bookkeeping, tax, and payroll offerings while managing leads and quotas. The role involves consulting with customers, understanding their challenges, and leveraging FreshBooks applications to provide solutions. You'll also collaborate with various internal teams and maintain CRM hygiene.

The Support Specialist will provide phone and email support to customers, troubleshoot inquiries relating to FreshBooks' web and mobile applications, and deliver exceptional customer experiences. This role requires bilingual (English/Spanish) communication skills and a passion for resolving customer issues through various support channels.

As a Sales Development Representative, you'll manage the full sales cycle by reaching out to customers, handling inbound inquiries, and closing plans to achieve quotas. You'll collaborate with support and product teams, maintain precise records, and build customer relationships while exceeding performance targets.

Join FreshBooks as a Support Specialist to help small business owners with phone support focused on troubleshooting and assisting with product-related issues. Deliver exceptional customer experiences and collaborate with internal teams to enhance product functionality. Full-time remote position based in Nova Scotia, Canada.

The Salesforce Administrator will manage and optimize the Sales Cloud environment, handle user setup and permissions, resolve support tickets, and design workflows and dashboards. They will collaborate with the Sales Operations team and train users while ensuring data integrity and enhancing Salesforce processes.

As a Salesforce Administrator, you will manage and optimize the Sales Cloud environment, handle user setup, permissions, and integrations, monitor data flows, design workflows, reports, and dashboards, train users, and improve Salesforce processes and documentation.

The Salesforce Administrator will manage and optimize the Sales Cloud environment, handling user setup, permissions, and integrations while monitoring data flows and support tickets. Responsibilities include designing workflows, creating reports and dashboards, training users, and improving Salesforce processes.

As a Site Reliability Engineer, you will develop and manage cloud-native infrastructure for FreshBooks’ SaaS platform, implement monitoring solutions using various tools, lead automation of operational processes, and participate in incident response to ensure high availability of services.

As a Cloud Systems Administrator at FreshBooks, you'll develop and manage cloud-native infrastructure, implement observability solutions, and automate operational processes. You'll collaborate with engineering teams to enhance cloud-native applications and participate in incident response to ensure high availability and reliability of the services.

The SEO Specialist at FreshBooks will lead initiatives driving organic growth by building the SEO roadmap, managing SEO projects, conducting keyword research, and optimizing content. The role involves collaborating with various teams and managing vendor relationships to enhance customer acquisition and revenue.