As a Cloud Infrastructure Engineer at FreshBooks, you will develop and manage cloud-native infrastructure, implement observability solutions, lead incident response activities, and automate processes using Infrastructure as Code. Close collaboration with the engineering team and DevOps will ensure high-quality service delivery.

As an SEO Specialist at FreshBooks, you will develop and implement SEO strategies aimed at increasing organic traffic. This role involves collaboration with various teams to manage SEO projects and vendor relationships, keyword research, and reporting on performance metrics to optimize the SEO roadmap.

As a Support Specialist at FreshBooks, you will provide phone and email support to customers, troubleshoot issues, and deliver exceptional customer experiences. The role requires fluency in English and Spanish, with an emphasis on problem-solving, communication skills, and empathy. The position is remote and requires working shifts primarily on weekends.

As an Account Executive at FreshBooks, you will focus on driving and maintaining relationships within the Accountant Channel. Your responsibilities include managing a sales pipeline, achieving monthly sales targets, utilizing Salesforce for account management, and collaborating with internal teams to support partner success.

As a Support Specialist at FreshBooks, you will handle inbound customer support inquiries primarily via phone and email, helping users troubleshoot issues with the web and mobile applications. You will provide excellent service by understanding customer needs, remaining resilient through continuous engagement, and utilizing a ticket-based system to document interactions.

As Senior Manager, Communications, you will optimize and implement internal and external communications strategies, manage key media relationships, and lead a cross-functional team to enhance FreshBooks' visibility in the B2B SaaS space. You will organize press events and drive continuous improvement in communication effectiveness.

As a Product Sales Consultant, you will connect with existing clients to educate them on FreshBooks’ offerings in bookkeeping, tax, and payroll. You will manage your lead funnel, conduct online presentations, and collaborate with internal teams to drive sales and assist clients effectively.

The Sales Development Representative at FreshBooks manages the full sales cycle by handling inbound leads, making outbound calls, and qualifying opportunities. They collaborate with various teams to drive new customer acquisitions and achieve monthly recurring revenue (MRR) quotas. This role requires effective communication and organizational skills to meet performance targets in a hybrid working environment.

The Support Specialist will handle inbound customer support inquiries via phone and email, focusing on providing exceptional customer experiences with the FreshBooks platform. Responsibilities include troubleshooting issues and communicating effectively in both English and Spanish. A friendly and energetic attitude is essential for this role, with a strong emphasis on problem-solving and customer empathy.