Frank Winston Crum Insurance
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The Bilingual Customer Support Specialist will provide exceptional customer service to policy holders, assisting with inquiries, processing payments, and documenting procedures. This role also involves analyzing and recommending process changes, handling accounts payable, tracking commission checks, and preparing audit documentation.
The Business Analyst at FrankCrum will manage project plans, gather business requirements, liaise between customers and development teams, ensure the quality of functional requirements, oversee User Acceptance Testing, and act as a Subject Matter Expert. The role requires a strong understanding of technology and insurance.
The Compliance Analyst at FrankCrum will monitor regulatory changes, conduct compliance-related research, prepare and file responses to consumer complaints, coordinate state regulatory filings, maintain compliance databases, and assist in market investigations. This role focuses on ensuring adherence to federal, state, and local laws while supporting business requirements for policy administration.
The Business Development Manager will promote and support sales through prospecting, recruiting, and managing agency relationships for Frank Winston Crum's commercial insurance products. Responsibilities include creating new business opportunities, developing broker relationships, coordinating with business units, conducting agency audits, and collaborating with the marketing department.