Search the 11 jobs at FourKites

As Vice President of Product Management at FourKites, you will oversee AI portfolio management, lead a team of data scientists and engineers, define product strategies, and work cross-functionally to deliver AI-driven solutions for global supply chains.

As a Senior Director/VP of Cloud Operations at FourKites, you will lead and mentor teams in cloud operations, DevOps, Site Reliability Engineering, and InfoSec. Your role involves developing strategies, enhancing security, managing incident response, and implementing AI-driven solutions while ensuring compliance with industry standards.

The Senior Associate, Product Support at FourKites will require expertise in the product, providing exceptional customer support, troubleshooting issues, conducting testing, and recommending process improvements. The role involves collaboration with internal teams, conducting training sessions, and performing data analysis to enhance customer satisfaction and operational efficiency.

As a Staff Software Engineer at FourKites, you will design and implement high-quality software and services using various technologies including Java, Ruby on Rails, and GoLang. You will work collaboratively with product managers, lead design and code reviews, and mentor teammates to enhance product features that improve logistics and supply chain efficiencies.

As the Manager of Customer Success at FourKites, you will lead a team to enhance customer relationships and ensure exceptional experience. You will guide clients through their visibility journey, manage account health, ensure customer satisfaction, and drive revenue retention while collaborating with other departments.

The Customer Success Manager will build and nurture relationships with strategic customers, ensure satisfaction and retention, develop actionable goals, facilitate business reviews, support upselling opportunities, and manage escalations to advocate for customer needs.

The Product Support Manager oversees a team of Product Support Specialists and Analysts, focusing on problem resolution, engagement, and operational efficiencies. Responsibilities include team management, trend analysis, collaboration with development teams, and monitoring service level agreements (SLAs).

The Product Support Specialist at FourKites will provide advanced technical support for B2B SaaS products by troubleshooting complex issues, managing support cases, and collaborating with various teams to solve problems. The role requires excellent communication skills to assist diverse stakeholders effectively.

The Product Marketing Manager will define and drive the messaging, strategy, and content for FourKites’ platform solutions. Responsibilities include understanding buyer needs, collaborating with product and sales teams, creating content for sales enablement, and leading product launches. The role requires crafting compelling messages to engage target audiences and may involve educating stakeholders about platform features and benefits.

The Regional Vice President, Sales at FourKites is responsible for leading and expanding the Net New Retail, Food, and Beverage team. This role focuses on customer success, delivering results through innovation, and ensuring effective sales strategies. Responsibilities include recruiting top talent, enabling the sales team, engaging C-level prospects, and executing field sales campaigns in the region.

The Carrier Operations Specialist will manage the experience of customers and carriers through onboarding, communication, and problem solving. Responsibilities include leading calls with carriers, maintaining records in a CRM, monitoring data for issue resolution, and collaborating with cross-functional teams to improve operations and product processes.