Offices at Flatfile

The Customer Success Manager will manage relationships with strategic customers, ensuring successful onboarding and utilization of Flatfile’s platform while uncovering upsell opportunities. Responsibilities include nurturing prospects during the sales cycle and providing ongoing support to maximize product engagement and customer satisfaction.

The Product Designer will lead design projects focused on AI-driven user experiences, conducting user research, and creating design prototypes. This role emphasizes attention to detail, collaboration with engineers, and defining design processes within a fast-paced environment.

The AI Engineer will design and implement backend services for an AI-powered data platform, build fault-tolerant systems for processing customer data, and establish best practices for AI development. The role also involves creating streaming architectures for real-time AI processing and collaborating with product teams on new AI features.