Search the 15 jobs at Expert Institute

The Customer Success Manager at Expert Institute will manage and grow subscription accounts, building strong relationships with attorney clients. Responsibilities include tracking account health, overseeing client communications, presenting proposals, and collaborating with internal teams to enhance client experience. The role emphasizes relationship management and achieving ambitious goals in a fast-paced tech environment.

The Business Development Representative (BDR) role involves outreach to potential clients, delivering value propositions, and organizing meetings with sales or customer success teams. BDRs will collaborate with regional teams, engage with attorneys, manage prospect databases, and ensure continuous follow-up on sales opportunities.

The Research Engagement Coordinator will manage relationships between expert witnesses and attorney clients, handling daily engagements, scheduling consultations, and ensuring proper documentation. The role focuses on delivering exceptional customer service and maintaining effective communication across various channels.

The Research Operations Coordinator will conduct background research on expert witnesses, analyze complex legal cases, evaluate candidates based on qualification criteria, manage tasks through a queue system, and improve vetting processes while maintaining professional communication with stakeholders.

The Collections Specialist will manage accounts receivable, handle invoicing, follow up on unpaid invoices, apply cash received, and assist with monthly bank reconciliations and account analysis. They'll interact daily with clients and support the CFO and Controller during the annual audit.

Manage high-value subscription accounts, building strong relationships with attorney clients. Oversee communications, track account health, and collaborate with Sales for renewals. Increase service usage, provide exceptional client experiences, and support team projects in a fast-paced environment.

As a Director of Mid-Market Sales, you will drive new business sales within your territory, build relationships with plaintiff law firms, and lead the complete sales cycle from pitch to close. Responsibilities include mentoring junior sales reps, utilizing various sales resources, and meeting your territory quota.

As a Software Engineer, you will develop and maintain APIs, enhance system designs, and work collaboratively with cross-functional teams to deliver innovative solutions, utilizing cloud technologies and infrastructure-as-code.

As a Staff Software Engineer, you will enhance web applications, collaborate with teams to deliver innovative solutions, develop secure APIs, implement infrastructure-as-code, and engage with cloud technologies. Leadership and fostering a culture of continuous learning are key aspects of the role.

Research Operations Analysts ensure high-quality service delivery while maintaining efficiency and managing expert requests. They review and approve expert assignments, conduct quality assurance on deliverables, and collaborate with multiple teams to ensure client satisfaction and meet performance metrics.

The Research Intern will assist in the core functions of the research department by conducting legal research, analyzing documents, managing profiles in CRM databases, and supporting administrative tasks and quality of deliverables for clients.

As a Business Development Representative, you will increase market share by making phone and email outreach to prospective clients, articulating how services add value, setting meetings for sales teams, and managing prospect databases. You will work collaboratively with a team and gain sales experience through mentorship and training.

Research Analysts at Expert Institute are responsible for sourcing and vetting expert witness candidates to support attorney clients. They conduct background research, manage multiple cases, connect with professionals, and deliver expert recommendations while ensuring a great client experience.

As a Sales Development Representative, you will engage with prospective clients primarily through phone and email outreach, pitching the value of Expert Institute's services. You will set meetings for the sales team and contribute to increasing market share, all while receiving training and mentorship to advance your career.

The Customer Success Manager at Expert Institute is responsible for managing high-value subscription accounts, building relationships with attorney clients, overseeing client communications, and maximizing retention rates. They work closely with sales to prepare accounts for renewal and support the Medical and Research teams in delivering an exceptional client experience.