Manage high-value subscription accounts, building strong relationships with attorney clients. Oversee communications, track account health, and collaborate with Sales for renewals. Increase service usage, provide exceptional client experiences, and support team projects in a fast-paced environment.

Research Operations Analysts ensure high-quality service delivery while maintaining efficiency and managing expert requests. They review and approve expert assignments, conduct quality assurance on deliverables, and collaborate with multiple teams to ensure client satisfaction and meet performance metrics.

The Legal Nurse Consultant provides clinical and educational resources to clients by intaking details of complex medical cases, performing chart reviews focusing on standard of care, assisting in expert searches for cases, and conducting primary research with the help of in-house MDs.