eClinical Solutions’ elluminate Clinical Data Cloud offers a platform to streamline clinical and operational data for life sciences companies. elluminate combines data management, analytics and insights with AI and machine learning to automate manual processes. The platform integrates with the Medidata Clinical Cloud and is ready to work with data from many other systems and physiological sensors, removing the risks of multi-step data handling. “There is plenty of challenging work and problem-solving to do as we expand our elluminate platform,” said CTO and elluminate creator Sam Anwar. As studies continue to grow in complexity, elluminate provides a solution to improve the quality of clinical data for all stakeholders.
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The Sr. Customer Support Specialist provides first-level technical assistance to clients using the elluminate platform. Responsibilities include resolving user issues, managing support tickets, documenting problems, and maintaining customer communications to ensure satisfaction. The role requires excellent communication skills and proficiency in SQL, with a focus on customer success and support.
The Customer Support Specialist assists eClinical Solutions’ elluminate clients by providing first-level support, identifying and resolving issues, and managing support tickets. Responsibilities include effective communication with customers, documenting problems, ensuring timely solutions, and coordinating software upgrades. The role requires the ability to learn applications quickly and maintain customer satisfaction.
The Vice President of Quality and Compliance oversees the Quality Management System and Compliance certifications, manages the Risk and Compliance Program, and collaborates with Legal and IT to ensure adherence to privacy laws. Responsibilities include customer and vendor audits, training development, and partnership with various departments for compliance-related queries.