Search the 9 jobs at Drips

The Senior AI/ML Engineer will design, develop, and maintain NLP and machine learning models for the Drips Platform. They will troubleshoot existing models, integrate AI/ML components, and manage data processes while collaborating across teams and staying updated on AI advancements.

The Product Marketing Manager at Drips is responsible for developing product marketing strategies specifically for the healthcare sector. This includes crafting product narratives, creating marketing collateral, executing go-to-market strategies, conducting market research, and supporting sales efforts. The role demands a strategic mindset with a passion for aligning products to meet client needs, driving brand awareness, and establishing thought leadership in the industry.

The Customer Experience Chatroom Operator handles automated humanized conversations for Drips' clients by responding to customer inquiries in a timely and accurate manner. The role requires empathy and contextual understanding to categorize and respond to messages, ensuring high accuracy and performance standards are maintained.

The Chatroom Operator will respond to inbound messages in a chatroom, maintaining high accuracy and using canned responses effectively. Duties include quickly addressing customer inquiries and updating responses based on context, ensuring a 95%+ accuracy rate in handling messages. Work is done part-time, with flexible shifts.

The Client Success Manager (CSM) serves as a trusted advisor for mid-to-large enterprise clients, focusing on driving client success through performance reporting, campaign strategy, and client communication. Responsibilities include managing client relationships, leading campaign planning, troubleshooting, and advocating for client needs. The CSM is also responsible for updating revenue forecasts and reviewing client health to identify expansion opportunities.

The Staff Accountant will perform day-to-day accounting activities including managing payables and receivables, preparing monthly client invoices, and assisting with month-end procedures and financial reporting. The role ensures compliance with GAAP and assists in maintaining financial documentation for audits.

The Head of AI & Data at Drips will lead AI and ML initiatives focused on NLP and dialog management, overseeing the entire AI technology lifecycle from strategy through execution. Responsibilities include driving innovation, mentoring teams, collaborating with executives, and establishing best practices for operational efficiency. The role demands deep technical expertise in AI disciplines and hands-on experience in creating business solutions.

The Controller will oversee the financial cycle, manage accounting and tax functions, prepare financial statements, run the budgeting process, supervise payroll and tax reporting, manage audits, and lead a small team to improve financial analyses.

The Accounting Manager will oversee the accounting and tax functions, manage the monthly financial cycle, handle payroll and tax reporting, and assist with financial forecasting. They will also run the annual financial audit and provide ad-hoc financial analysis to aid management in understanding trends.