As an AI Quality Analyst, you'll review and analyze AI-driven conversations for quality assurance, suggest improvements, deliver feedback to chat agents, monitor compliance with communication standards, and support the creation of training materials. Your role is essential in enhancing customer engagement through effective dialogue management.

The Client Success Manager (CSM) serves mid-to-large enterprise accounts, driving client success through effective campaign management, client communication, and data analysis. They strategize and implement campaign performance insights, engage in client communication by building strong relationships, and advocate for client needs internally while tracking revenue forecasts and client health metrics.

The Head of AI at Drips will lead and innovate AI and ML initiatives focusing on NLP and dialog management. Responsibilities include overseeing the AI technology lifecycle, advocating for the Drips Platform, driving effective team development, and fostering continuous improvement in AI techniques and applications.

As an AI Data Analyst at Drips, you will analyze AI-powered customer interactions, refine training datasets, optimize AI models, and collaborate with cross-functional teams. Your role focuses on improving the performance accuracy of conversational systems and ensuring effective data-driven dialogues with customers.

The Senior AI/ML Engineer will design, develop, and maintain NLP and machine learning models for the Drips Platform. They will troubleshoot existing models, integrate AI/ML components, and manage data processes while collaborating across teams and staying updated on AI advancements.

The Senior Product Manager will create and execute product roadmaps for AI-driven enterprise applications, mentor product owners, collaborate with cross-functional teams, and use market insights to optimize the product strategy. This role requires leadership in product management and the ability to drive collaboration and innovation within the team.

As a Chatroom Operator, you will review and respond to inbound text messages using pre-set canned responses while maintaining accuracy and a human touch. Your role involves interpreting consumer messages, categorizing them, and enhancing responses to provide high-quality support. You will work part-time, up to 28 hours a week, from home, ensuring rapid and effective communication with clients.