Search the 5 jobs at Drips

The Senior AI/ML Engineer will design, develop, and maintain NLP and machine learning models for the Drips Platform. They will troubleshoot existing models, integrate AI/ML components, and manage data processes while collaborating across teams and staying updated on AI advancements.

The Customer Experience Chatroom Operator handles automated humanized conversations for Drips' clients by responding to customer inquiries in a timely and accurate manner. The role requires empathy and contextual understanding to categorize and respond to messages, ensuring high accuracy and performance standards are maintained.

The UX Content Strategist at Drips will develop and implement content strategies for SMS and IVR campaigns, ensuring alignment with client goals and enhancing user experience. Responsibilities include writing clear and engaging scripts, collaborating with teams, ensuring content quality, and contributing to client discussions.

The Client Success Manager (CSM) serves mid-to-large enterprise accounts, driving client success through effective campaign management, client communication, and data analysis. They strategize and implement campaign performance insights, engage in client communication by building strong relationships, and advocate for client needs internally while tracking revenue forecasts and client health metrics.

The Head of AI at Drips will lead and innovate AI and ML initiatives focusing on NLP and dialog management. Responsibilities include overseeing the AI technology lifecycle, advocating for the Drips Platform, driving effective team development, and fostering continuous improvement in AI techniques and applications.