Search the 8 jobs at Dataprise

The Accounts Receivable Specialist is responsible for managing incoming payments, updating bookkeeping databases, communicating with clients regarding payment plans, collecting payments, creating reports, and updating client accounts with payment information.

Oversee Quality Assurance and workforce management processes, create and maintain quality forms and plans, develop training materials, coordinate queue management tasks, facilitate onboarding, engage with quality council, and strategize training focuses. Need experience in scheduling software, workforce management, quality control, ticket management, technical support processes, quality assurance, training, evaluation, forecasting, adherence monitoring, Erlang models, and contact center operations. Desired skills include organizational, communication, problem-solving, and leadership skills.

Service Desk Engineers provide remote technical support to customers and handle a wide variety of technical issues. They collaborate with team members and escalate complex issues as needed. Strong communication, customer service skills, and the ability to work independently in a fast-paced environment are necessary.

As a Network Associate, you will provide face-to-face support to clients, resolving technical issues related to computer hardware and software. Responsibilities include configuring and troubleshooting technologies such as Windows Server, Exchange Server, and VMWare, as well as collaborating with a team to address customer support requests.

The Supervisor of the Service Desk will lead and coach a team of Service Desk Engineers, optimize operations for excellent customer service, handle escalated incidents, and ensure adherence to processes. Responsibilities include hiring and training staff, managing tickets efficiently, and providing advanced technical support in areas like Firewall and Windows Server.

Manage complex IT projects from design to production, executing work plans, managing resources and budgets, communicating with stakeholders, and ensuring project standards are met. Contribute to PMO process improvement and enhance knowledge through educational opportunities.

Provide remote technical support to Dataprise customers for various technical issues. Collaborate with team members to resolve support requests and escalate when necessary. Troubleshoot and support a wide range of technologies including Windows, MAC, Microsoft, and network-related issues.

The Field Marketing Specialist role focuses on creating and executing marketing campaigns to generate leads and support sales. Responsibilities include managing regional events, collaborating with sales teams, analyzing market trends, and developing localized marketing materials. The position requires project management skills and adaptability in a fast-paced environment.