Manage a technical support team while ensuring efficient resolution of customer issues. Oversee support metrics and collaborate with cross-functional teams to improve product and service quality. Lead training and knowledge base development to enhance customer satisfaction and team performance.

The WMS Solution Architect will lead the design and implementation of warehouse management solutions, gather client requirements, recommend best practices, and serve as a subject matter expert during training and support phases. Responsibilities include optimizing system performance, mentoring junior team members, and troubleshooting issues.