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Cloud • eCommerce • Logistics • Software
Manage a technical support team while ensuring efficient resolution of customer issues. Oversee support metrics and collaborate with cross-functional teams to improve product and service quality. Lead training and knowledge base development to enhance customer satisfaction and team performance.
Cloud • eCommerce • Logistics • Software
The WMS Solution Architect will lead the design and implementation of warehouse management solutions, gather client requirements, recommend best practices, and serve as a subject matter expert during training and support phases. Responsibilities include optimizing system performance, mentoring junior team members, and troubleshooting issues.