The Principal Technical Consultant guides customers in automating and modeling processes in ServiceNow. Responsibilities include process definition, documentation, leading project delivery, and mentoring resources while ensuring adherence to ServiceNow best practices and methodologies.

The Principal Technical Consultant leads technical aspects in the implementation and configuration of ServiceNow solutions, guiding customers through process improvement and providing training and technical expertise. Responsibilities include leading project delivery, managing documentation, and delivering high-quality solutions that adhere to industry standards.