Search the 2 jobs at Conversica

The Customer Success Manager, Midmarket is responsible for driving customer growth and success across Mid Market Accounts, particularly in the automotive sector. Key duties include managing customer relationships, advising on product usage, overseeing the entire customer lifecycle, and handling escalations. The role requires engagement with customers to understand their needs and provide solutions that drive value and renewals.

As a Support Engineer, you will deliver outstanding technical support to customers, troubleshoot software issues, collaborate with cross-functional teams, and document customer interactions in the support ticketing system. You will also contribute to the company's knowledge base and communicate proactively with both customers and internal stakeholders.