connectRN
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The Account Manager at connectRN builds and maintains relationships with clients to enhance satisfaction, drive product utilization, and achieve retention. Responsibilities include training staff on platform best practices, collaborating with cross-functional teams, and meeting key performance indicators. The role involves being a liaison between client leadership and internal teams to ensure a positive customer experience.
The Community Support Specialist will provide market support to enhance the clinician customer service experience, managing shift bookings, payroll processing, and credential updates while ensuring quality standards are met across 24/7 healthcare staffing needs.