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The Operations Contractor will focus on improving the employee leave process by advocating for users, building processes, managing relationships with external parties, and resolving challenges in claims management. Duties include decision-making in ambiguity, communication with various stakeholders, and contributing ideas for product improvements.

Assist and empower users going through significant life moments using industry-defining software. Provide expert support to leave-takers and companies supporting them. Share feedback with the Product Team and work on process documentation and improvement.