The Operations Contractor will focus on improving the employee leave process by advocating for users, building processes, managing relationships with external parties, and resolving challenges in claims management. Duties include decision-making in ambiguity, communication with various stakeholders, and contributing ideas for product improvements.

The Onboarding and Support Specialist is responsible for managing the onboarding process for new employer accounts, providing tier 1 support to users, and developing resources to improve the onboarding experience. This role includes maintaining communication with employers, aiding in their understanding of the platform, and continuously improving processes through feedback and insights.