Search the 9 jobs at Clinigen

The role involves responding to customer inquiries through emails and calls, managing customer needs, maintaining accurate records in Service Cloud, and ensuring compliance with company guidelines. Representatives are expected to build relationships and resolve issues effectively while meeting response times and service level agreements (SLAs).

The Customer Contact Representative is responsible for managing customer inquiries via inbound emails, faxes, and calls while ensuring timely responses in accordance with company KPIs. Responsibilities include resolving inquiries, maintaining accurate records in Service Cloud, building relationships with customers, and adhering to communication protocols. The role requires bilingual communication skills in either French or Spanish and experience in a customer service environment.

As a Quality Assurance Associate, you will support operational excellence and implement Quality Assurance functions in compliance with ISO, GDP, and GMP standards. Responsibilities include change control processes, investigations, training maintenance, and maintaining the Quality Management System (QMS).

The Consultant HEOR will work in the Market Access Consulting team, executing systematic literature reviews, leading Global Value Dossier development, and managing project delivery. This role involves client communication, coordinating presentations, and contributing to business development efforts while ensuring timely project execution across multiple projects simultaneously.

The Product and Training Manager oversees the introduction of a neonatal nutritional drug in the Japanese market, collaborating with business units and partners. Responsibilities include developing and executing launch plans, creating training materials, assessing sales team capabilities, and gathering customer insights to support product adoption.

The Finance Analyst at Clinigen will manage accounting and financial control for Lifecycle Services and Clinical Trial Services. Responsibilities include overseeing P&L, preparing monthly financial results, executing reconciliations, implementing financial processes, collaborating with stakeholders, and identifying process improvements.

The Office Assistant will manage reception and administrative tasks to ensure smooth operations at the Burton office. Responsibilities include coordinating facilities, supporting meetings and events, and providing administrative support to senior stakeholders. The role requires effective communication, time management, and a high level of attention to detail.

The Quality Specialist will manage document updates and archiving within eQMS, provide training, support UAT testing, manage training matrices in the LMS, and liaise with external service providers.

The Finance Assistant will support the billing function by setting up and maintaining project data in the ERP system, generating client invoices, and handling accounts receivable processes. Responsibilities include creating sales reports, processing customer rebates, and implementing process improvements while ensuring accurate financial records and timely communication with the finance team and program managers.