Search the 12 jobs at Cleo

The Delivery Manager oversees managed services accounts by acting as the main client contact, ensuring service delivery meets expectations, managing escalations, preparing reports, and facilitating communication across departments to resolve issues and enhance service quality.

The FP&A Analyst prepares weekly reports on financial metrics, assists in budgeting and forecasting processes using Workday Adaptive Planning, and serves as a finance partner to department leaders. Responsibilities also include financial reporting, ad-hoc analysis, and supporting decision-making through presentations.

The Support Manager will oversee the management of the CIC environment within Cleo B2B Cloud systems, respond to incidents, troubleshoot customer issues, investigate data-related EDI issues, and ensure timely resolution and escalation of critical issues while collaborating with internal departments.

The Senior Support Engineer will manage the CIC environment within Cleo B2B Cloud systems, troubleshoot EDI-related issues, respond to incidents, investigate data issues, provide bug fixes, onboard trading partners, and collaborate with internal departments to support customers effectively.

As a Sales Development Representative at Cleo, you'll identify new business opportunities through strategic prospecting and outreach. Working closely with the sales team, you'll generate leads, qualify prospects, and help develop a robust sales pipeline, contributing to the organization's growth. You'll also enhance your sales development skills and work with various sales tools and platforms.

Join Cleo as a Solutions Architect in the Pre-Sales team to demonstrate the value of integration solutions to prospects, lead technical discussions, conduct presentations, and complete proofs of concept.

The Account Executive at Cleo is responsible for building relationships with clients, executing the sales process, and meeting client needs to increase sales. This role involves educating clients, adjusting messaging based on feedback, and collaborating with the sales team.

Provide advanced technical assistance in resolving customer issues, verify reported bugs, provide technical solutions to customers, conduct customer calls, and escalate software bugs or enhancements. Deliver accurate and detailed solutions for Cleo Cloud software.

Design and develop full-stack components as a Senior Software Engineer II at Cleo, a cloud integration technology company. Mentor less experienced engineers, contribute to CI/CD pipelines, and evaluate external technologies for inclusion in products.

The Technical Solutions Manager will be the client's primary point of contact and accountable for the customer's support experience. Responsibilities include managing general functions, ensuring SLAs and contract expectations are met, addressing follow-up items, and coordinating across stakeholders.

The Support Shift Lead is responsible for providing leadership and guidance to support teams, managing issues and service requests, tracking ticket progress, onboarding new personnel, managing customer relationships, and ensuring SLA requirements are met. Requires 3+ years of experience leading a technical support team in a cloud environment.

The Escalation Manager oversees escalation management procedures and coordinates prompt customer support for SaaS customers, aiming to increase customer satisfaction. Responsibilities include serving as a point of escalation, monitoring cases, overseeing implementation handoffs, analyzing escalation volumes, and building customer relationships. Qualifications include a bachelor's degree and 3+ years of managing a technical support team in a cloud environment.