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The Tier 3 Customer Support Analyst at Center plays a crucial role in incident management, product defect resolution, and case escalations. Responsibilities include guiding incidents towards resolution, communicating with customers, troubleshooting escalated issues, and implementing effective tools and processes to support customers.
As a Business Development Representative, you will drive sales growth by identifying and qualifying leads, engaging prospects through cold calling, and collaborating with Account Executives to strategize on business needs. Utilizing CRM tools for managing prospects, you will contribute to the sales team's success while embodying the company's values and commitment to customer service.
Seeking an experienced IT Manager to oversee technical operations including help desk support, network configuration, systems maintenance, and network security. Must have 5+ years of experience in an IT role.
The Tier 2 Support Supervisor will oversee and enhance operational excellence within the support team, ensuring prompt and effective customer assistance. Responsibilities include managing performance metrics, addressing escalations, auditing cases, providing team coaching, and collaborating for process improvement.