Cengage Group

Boston, Massachusetts, USA
Total Offices: 3
5,001 Total Employees

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Benefits at Cengage Group

Financial + Retirement

401(K)

Charitable contribution matching

Performance bonus

Child Care + Parental Leave

Adoption Assistance

Family medical leave

Office Perks

Commuter benefits

Company-sponsored outings

Health Insurance + Wellness

Dental insurance

Disability insurance

Flexible Spending Account (FSA)

Health insurance

Life insurance

Vision insurance

Mental health benefits

Culture

Flexible work schedule

Remote work program

Professional Development

Job training & conferences

Tuition reimbursement

Vacation + Time Off

Paid volunteer time

Paid holidays

Paid sick days

Recently posted jobs

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As a Field Account Executive, you will build and maintain relationships with customers in the Indianapolis area, focusing on cross-selling, upselling, and renewals. This hybrid field sales role requires excellent communication skills and the ability to adapt in a fast-paced environment while providing stellar customer service and support.
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The Sr. Manager of Customer Success and Training leads customer onboarding and engagement, collaborates with teams to optimize customer experiences, and monitors customer usage to drive satisfaction. This role involves mentoring, strategic planning, and designing training programs to enhance customer loyalty and business results.
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2 Locations
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The Senior Customer Success Manager at Cengage Group enhances customer experience by ensuring they derive maximum value from digital solutions. This role involves leading customer relationships, onboarding new products, increasing resource usage, and fostering collaborations with internal teams and sales to support revenue activities.