Search the 37 jobs at Carrot Fertility

The Research Consultant will support Carrot's operations in Latin America by conducting country-specific research related to fertility care. Responsibilities include conducting research, problem analysis, managing projects, and liaising with medical experts and clinics. The role demands strong communication, organizational skills, and proficiency in various digital tools to facilitate effective operations.

As a Research Consultant at Carrot Fertility, you will conduct research on healthcare providers in Central Asia, support multinational employers, and manage relationships with medical experts and fertility clinics. Your role involves strategic problem-solving, project execution, and contributing to the operational knowledge base.

The Payroll Specialist will manage payroll processing for over 400 employees across the US, ensuring compliance with regulations, processing payroll changes related to leaves, and collaborating with vendors. The role requires maintaining accurate employee data, managing tax compliance, conducting audits, and serving as a point of contact for employee payroll inquiries.

The Research Consultant will support Carrot's operations in APAC by conducting country-specific research, managing knowledge bases, and solving strategic problems related to fertility healthcare. This role involves collaboration with the Global Operations team to address multinational employee needs and enhance member experiences.

Customer Success Manager at Carrot Fertility responsible for supporting new and existing customers, driving retention, and maintaining high customer satisfaction. Must have 3+ years of experience in Customer Success or related role, enthusiasm for Carrot's mission, and strong communication skills.

The Full Life Cycle Recruiter will manage the entire recruitment process for clinical, operations, and member-facing roles at Carrot Fertility. Responsibilities include sourcing, screening, negotiating offers, and onboarding candidates, while collaborating with hiring managers to develop recruitment strategies and enhancing talent pipelines.

As a Pediatric Consultant at Carrot Fertility, you will provide evidence-based education on medical, behavioral, and emotional topics for children aged 0 to 12. The role requires about one hour per week of clinical engagement and participation in quality assurance initiatives to ensure compliance and high standards of care.

As a Pediatric Consultant, you will leverage your clinical expertise to provide evidence-based information on medical, behavioral, and emotional topics for children aged 0-12. You'll engage in discussions, educate parents, and participate in quality assurance initiatives to support health and family-forming journeys.

The Global Operations Manager will oversee support for member and customer-focused teams, enhance program offerings, and boost provider partnerships to enable operational transparency. Collaborating with multiple departments, the role focuses on contributing to company growth and strategic objectives while driving improvements in operational processes to deliver excellent member experiences.

The WFM Analyst at Carrot Fertility will manage workforce tasks such as scheduling, adherence monitoring, and data analysis to inform staffing decisions. This role collaborates with leadership to optimize operations based on analytical insights, ensuring that the Member Success team meets business needs effectively.

The Reporting Associate will ensure accurate analytics availability to stakeholders, support teams in achieving goals through analysis, maintain dashboards and reports, and visualize data for effective communication of insights.

The Manager of Member Success Operations will oversee a call center team, ensuring daily operations align with department goals and provide high-quality support to members. This role includes establishing schedules, training staff, analyzing performance data, and implementing best practices to meet customer satisfaction and company objectives.

The Expansion and Renewal Director at Carrot Fertility is responsible for driving retention and growth within the Middle Market customer segment, coaching Customer Success Managers, analyzing customer data for trends, and developing actionable insights to execute strategic plans for account expansion and renewal.

The Customer Success Enablement Specialist at Carrot Fertility supports the Customer Success team by creating tools and resources, managing onboarding programs, tracking compliance, and improving content adoption. They facilitate internal communication, manage requests, and analyze trends to enhance operational efficiency. The role requires strong communication skills and adaptability in a collaborative environment.

The Customer Success Manager II at Carrot Fertility will support small business clients, drive retention, increase engagement, and ensure customer satisfaction. Responsibilities include acting as a trusted advisor to HR leaders, communicating product value, and identifying growth opportunities within the customer portfolio.

The Customer Success Manager I role at Carrot Fertility involves supporting Small Market Business partnership customers to ensure their operational needs are met and maintaining high customer satisfaction. The role includes managing customer inquiries, executing daily responsibilities, and supporting eligibility files and reporting with a focus on organization and process-oriented tasks.

The GTM Enablement Manager ensures effective go-to-market strategies for existing customers, improves customer engagement, and drives revenue growth. This role involves creating training programs for Customer Success Managers, monitoring enablement program effectiveness, and ensuring strong alignment with different departments to enhance customer experience.

The Claims Processor role involves reviewing member expenses, collaborating with Care, Customer Success, and Finance teams to ensure a great member experience, and tracking claims and denials. The position emphasizes detail, organization, problem-solving, and communication, requiring fluency in French.

As a Claims Processor, you will review member expenses, collaborate with the Care, Customer Success, and Finance teams, and ensure an exceptional member experience by coordinating payments and processing claims efficiently.

The Medical Expert at Carrot Fertility is responsible for providing evidence-informed guidance on reproductive health and pregnancy topics. This role involves engaging in discussions to educate others, participating in quality assurance initiatives, and utilizing clinical experience to optimize health and family-forming journeys. The position requires a flexible schedule and the ability to work independently in a remote environment.