As a Care Companion at Carrot, you will provide empathetic customer service to members on their family-forming journeys, communicating effectively in both English and Thai. Your role includes support through phone, email, and video chat, guiding members with their questions and facilitating a meaningful experience within the fertility and family-building context.

The Care Companion will assist members in their family-forming journeys using both English and Serbian, providing support primarily through phone and email. Responsibilities include addressing member questions and concerns, guiding them through services, and contributing to Carrot's mission of inclusivity in fertility and family-forming care.

As a Care Companion, you will assist members on their family-forming journeys, offering outstanding customer service in both English and Turkish via phone, email, and video chat. You will help address their questions, guide their experiences, and contribute to Carrot's mission of inclusivity in fertility care.

As a Care Companion, you will assist members in their family-forming journeys by providing outstanding customer service primarily through phone and email communication. Your role will involve answering questions, addressing concerns, and ensuring that members receive the support they need to navigate their fertility and family-building goals.

The Associate Product Manager at Carrot Fertility will support the member experience team by partnering with product leadership to enhance engagement through effective strategic decision-making and collaboration with cross-functional teams.

The Care Companion will provide empathetic and compassionate support to members navigating family-forming journeys, primarily through phone and email. Responsibilities include addressing questions, guiding members through services, and enhancing member experiences in an inclusive healthcare environment.

As a Care Companion, you will assist members in their family-forming journey through compassionate support via phone and email. Your role involves addressing member inquiries, helping them navigate services, and shaping their experience positively while maintaining high communication standards.

The Product Manager will lead the evolution of the member journey for pregnant individuals and families, focusing on driving product strategy, prioritizing initiatives, and enhancing user engagement and health outcomes to support Carrot's business goals.

As a Care Companion at Carrot Fertility, you will guide members through their family-forming journeys by providing compassionate assistance via phone and email. Your role involves addressing concerns, ensuring a supportive experience, and contributing to the inclusive mission of the company. Bilingual skills in English and Traditional Chinese are required.

The Customer Success Manager at Carrot Fertility will engage with customers to drive retention and satisfaction, serving as a trusted advisor while executing success plans aligned with customer objectives. The role involves proactive communication, education on products, and ensuring timely issue resolution.

The Customer Success Manager will engage with customers to understand their needs, drive retention, increase member engagement, and maintain customer satisfaction. They will support customers through the entire lifecycle, develop tailored solutions, and advocate for customer needs within Carrot.

The Associate Solutions Consultant will support Carrot Fertility’s Commercial team by providing expert knowledge in plan design and product offerings. The role involves collaborating with sales channels, assisting senior consultants, and aiding implementations while keeping updated on market trends. Strong interpersonal and problem-solving skills are essential, as is a desire for continuous learning and growth.

The Sr. HR Business Partner will collaborate with Sales and Marketing leaders, support HR matters, and drive initiatives related to performance management, employee engagement, and talent development. The role requires fostering a high-performing, transparent culture and aligning HR strategies with business objectives, utilizing data to inform decisions.

The VP of Health Plan Partnerships will lead and manage the payer business growth, design health plan strategies, collaborate cross-functionally, build a high-performing team, and enhance product features based on market feedback.

The Director of Financial Planning & Analysis will lead the FP&A function, managing financial planning and budgeting processes, developing financial models, and providing insights to support decision-making. This role includes team management, improving processes, and fostering a culture of continuous improvement.

The Manager of Payments will oversee claims processing operations, manage schedules and duties of Claims Processors, and drive operational excellence. This role includes hiring and developing team members, monitoring performance metrics, and collaborating with leadership to implement improvements. It's essential to ensure an exceptional member experience while coordinating with insurance payers.

The Senior Marketing Analyst will analyze complex member data across multiple sources to measure and improve member engagement campaigns. Responsibilities include data strategy, KPI definition, collaboration with BI and engineering, and mentoring team members, all aimed at driving revenue growth and member engagement.

The Product Manager will lead efforts in healthcare data integration and support global member payments, collaborating with various teams to enhance the product as Carrot grows. This role demands strong analytical skills and effective communication to convey complex ideas.

The Customer Success Executive at Carrot will manage health plan partnerships, ensuring satisfaction and retention by acting as a strategic advisor while developing success strategies based on customer needs and insights from data analysis. This role involves complex project management and collaboration with various teams.

The Content Production Artist is responsible for creating accurate and high-quality digital and print designs, ensuring adherence to brand guidelines. This role focuses on producing production-ready assets and collaborating with the Brand Design team to make efficient updates. The ideal candidate thrives in structured environments and meets high standards of quality.