Search the 17 jobs at Carrot Fertility

The Proposal and Sales Enablement Specialist will handle end-to-end proposal submissions, creating customized content and managing projects. They will support the Sales Enablement team with presentations, collateral development, and maintaining internal communications, while collaborating with cross-functional teams and Subject Matter Experts.

The Billing Analyst manages the billing process, ensures the accuracy of invoices and financial transactions, analyzes billing data, monitors payments, follows up on overdue accounts, and resolves discrepancies while providing excellent customer service.

The Senior Strategic Customer Marketing Manager at Carrot Fertility will lead multi-channel marketing campaigns to enhance member enrollment and client engagement, consulting on marketing strategies and best practices to ensure optimal user acquisition and growth.

The Customer Success Manager will engage proactively with customers to understand their needs, drive retention, and enhance customer satisfaction. They serve as the primary contact for assigned accounts, develop tailored solutions, advocate for the customer within Carrot, and educate them on the product offerings.

The Customer Success Manager at Carrot Fertility will engage with customers to understand their needs, develop tailored success plans, advocate for customer feedback, and ensure high levels of satisfaction throughout the customer lifecycle.

The Customer Success Manager at Carrot Fertility will engage with customers to understand their needs, drive retention, increase engagement, and ensure satisfaction through regular communication and tailored solutions. They will serve as a primary contact for assigned accounts, representing customer feedback internally while resolving issues and educating clients on product usage.

As a Customer Success Manager at Carrot, you'll support new and existing customers by driving retention, enhancing member engagement, and ensuring customer satisfaction. You'll act as the primary contact, develop success plans, and advocate for customers' needs within the company, while also educating them on product usage.

The Customer Success Manager at Carrot will engage with customers to understand their needs, drive retention, and ensure high satisfaction levels. Responsibilities include onboarding, creating success plans, advocating for customers, resolving issues, and facilitating product education.

The Senior Marketing Analyst will analyze complex member data from various sources to enhance engagement campaigns. Responsibilities include defining KPIs, ensuring data integrity, collaborating with cross-functional teams, and mentoring team members to improve member engagement and revenue.

The Quality Assurance Analyst at Carrot Fertility focuses on enhancing customer service quality and operational efficiency. Responsibilities include developing strategies for quality assurance, conducting audits, analyzing performance metrics, and collaborating with teams to improve processes and reduce errors in customer interactions. The role aims to ensure services meet quality standards and to drive a culture of continuous improvement.

The Global Healthcare Operations Manager will oversee high-touch support for member and customer-focused teams, implement operational processes, and enhance provider partnerships. Responsibilities include KPI delivery, resource planning, program expansion in EMEA, and driving operational improvements to elevate Carrot’s service quality.

The Research Consultant will support Carrot's operations in Latin America by conducting country-specific research related to fertility care. Responsibilities include conducting research, problem analysis, managing projects, and liaising with medical experts and clinics. The role demands strong communication, organizational skills, and proficiency in various digital tools to facilitate effective operations.

Customer Success Manager at Carrot Fertility responsible for supporting new and existing customers, driving retention, and maintaining high customer satisfaction. Must have 3+ years of experience in Customer Success or related role, enthusiasm for Carrot's mission, and strong communication skills.

The Global Operations Manager will oversee support for member and customer-focused teams, enhance program offerings, and boost provider partnerships to enable operational transparency. Collaborating with multiple departments, the role focuses on contributing to company growth and strategic objectives while driving improvements in operational processes to deliver excellent member experiences.

The Expansion and Renewal Director at Carrot Fertility is responsible for driving retention and growth within the Middle Market customer segment, coaching Customer Success Managers, analyzing customer data for trends, and developing actionable insights to execute strategic plans for account expansion and renewal.

The Customer Success Manager II at Carrot Fertility will support small business clients, drive retention, increase engagement, and ensure customer satisfaction. Responsibilities include acting as a trusted advisor to HR leaders, communicating product value, and identifying growth opportunities within the customer portfolio.

The Customer Success Enablement Specialist at Carrot Fertility supports the Customer Success team by creating tools and resources, managing onboarding programs, tracking compliance, and improving content adoption. They facilitate internal communication, manage requests, and analyze trends to enhance operational efficiency. The role requires strong communication skills and adaptability in a collaborative environment.