The Junior Customer Success Manager at Breakthrough will manage customer relationships, focusing on retention, adoption, and satisfaction for mid-tier customers. Responsibilities include leading renewals, onboarding new clients, resolving support issues, and enhancing program adoption. Strong organizational and communication skills are essential for this role.

The Customer Success Manager at Breakthrough is responsible for onboarding and training new clients, managing customer relationships, ensuring retention and growth, and serving as a subject matter expert in marketing strategies and patient retention. The role requires excellent communication skills and proficiency in Salesforce and other tools to foster positive customer outcomes.