Search the 11 jobs at BlackCloak

As a UX Designer at BlackCloak, you will focus on creating user-centric web applications for cybersecurity. Your role includes designing wireframes, prototypes, and high-fidelity mockups, conducting user research, and collaborating with product and development teams to ensure effective design implementations while prioritizing user privacy and security.

As an Enterprise Relationship Manager at BlackCloak, you will build and maintain strong relationships with enterprise clients, support their cybersecurity needs, and work collaboratively with sales and security teams to maximize client satisfaction and retention. You will also monitor client accounts and gather feedback to enhance overall services.

The Senior Client Success Onboarding Manager will manage onboarding specialists and ensure a positive onboarding experience for clients. Responsibilities include training the team, overseeing client onboarding, resolving client issues, and contributing to onboarding materials and communication initiatives. This role requires strong customer service skills, technical knowledge, and the ability to work in a remote environment.

The Client Success Specialist at BlackCloak will ensure effective communication with clients to facilitate the adoption of the BlackCloak platform. Responsibilities include client onboarding, managing client interactions, conducting support sessions, and collaborating with internal teams to deliver an exceptional client experience.

The Client Account Manager at BlackCloak is responsible for managing and growing business relationships with corporate clients, ensuring maximum value from services, collaborating with client success teams, and achieving annual recurring revenue (ARR) goals through effective communication and strategic engagement with executive stakeholders.

The Security Operations Manager will oversee a team of cybersecurity analysts, respond to client inquiries and incidents, manage the Incident Response Program, and ensure the security of client infrastructures through vulnerability assessments and threat hunting. The role involves leading and mentoring staff, communicating with clients, and adapting to dynamic priorities.

The Triage Specialist will provide technical support to clients, answering inquiries and managing tickets, primarily through phone, video, and email. The role involves responding to client questions, assisting with privacy and identity theft guidance, maintaining client interaction records, and participating in a tier 1 support rotation that includes on-call shifts.

The Onboarding Specialist I assists clients during their onboarding process through communication and support. Responsibilities include scheduling and managing onboarding sessions, creating materials, conducting outreach for client engagement, and recording interactions. The role involves working directly with clients and supporting both the Client Success and CyberSecurity teams to deliver outstanding client experiences.

The Sales Development Representative at BlackCloak will generate sales pipeline, qualify leads, drive meetings and collaborate with account executives. Key responsibilities include prospecting, using sales tools for efficiency, and mentoring team members.

As a Full Stack Engineer with a front-end focus, you'll develop and maintain web/mobile applications, implement cloud-native solutions, and lead technical teams. Your role involves collaborating with cross-functional teams, architecting microservices, optimizing databases, and ensuring high-quality user experiences through coding excellence and mentorship.

The Director of Product Innovation will drive rapid prototyping and MVP releases, design internal tools, lead integrations with third-party platforms, and foster innovative solutions in cybersecurity and executive protection. This role requires collaboration across teams and the exploration of emerging technologies to enhance efficiency and product capabilities.