Search the 10 jobs at BLACKCLOAK

The Senior Client Success Onboarding Manager will lead a team of onboarding specialists to ensure a smooth and delightful onboarding experience for clients. They will manage client interactions during the onboarding phase, address client concerns, provide training to the onboarding team, and ensure client feedback is communicated to improve processes. The role requires engagement with various teams to deliver an effective and seamless client experience, as well as support emergency onboarding needs outside of regular hours.

As a Client Success Specialist, you will communicate with clients via various channels, ensuring a positive experience with BlackCloak's platform. Your responsibilities include client onboarding, managing client interactions, conducting support sessions, and maintaining knowledge of the company's solutions while working closely with the Product and Cybersecurity teams.

The Director of Product Operations will oversee product strategy execution, align cross-functional teams, implement processes for efficiency, and utilize data-driven insights to drive operational excellence in a fast-paced SaaS environment.

As a Corporate Account Executive at BlackCloak, you will be responsible for developing your territory's strategy, managing the sales pipeline, and achieving bookings and revenue goals. You'll collaborate with key security decision-makers, provide product demonstrations, and enhance client relationships to drive business growth and client satisfaction.

As Security Operations Manager, you will lead a cybersecurity team overseeing incident response, client onboarding, and threat assessments. You'll also mentor analysts, manage security alerts, and ensure effective communication of vulnerability findings, actively contributing to the development of ongoing security programs.

The Onboarding Specialist I is responsible for ensuring a smooth onboarding process for clients, managing client interactions, and assisting the Cybersecurity team. This entry-level role requires good communication skills and a background in customer and technical support, with opportunities to transition into cybersecurity roles.

The CyberSecurity Engineer at BlackCloak is responsible for managing security incidents, performing incident response and vulnerability assessments, and providing technical expertise. The role requires strong skills in analyzing threats, conducting investigations, and creating forensic reports. Additionally, the engineer will mentor team members and collaborate with various departments to enhance cybersecurity products.

As a Senior Incident Responder, you will provide analysis and incident response for clients, triaging cybersecurity alerts, running vulnerability assessments, and performing forensic investigations. You will also onboard new clients and mentor team members while maintaining communication with clients to keep them informed of security events.

As an Enterprise Relationship Manager, you will build and maintain relationships with enterprise clients, support their cybersecurity efforts, collaborate with internal teams for onboarding and implementation of services, and provide ongoing client support. You'll monitor accounts, gather feedback, and analyze data to enhance customer experiences and address needs.

As a Senior DevOps/SRE Engineer, you will design, implement, and maintain scalable infrastructure on Google Cloud Platform. Responsibilities include managing CI/CD pipelines, automating tasks with IaC tools like Terraform, and optimizing system performance. You will collaborate with development teams to ensure reliability and security of cloud resources, while also mentoring junior engineers.