As an AI Engineer at BlackCloak, you will design and implement AI-powered features leveraging LLMs and embeddings, collaborate with various teams to enhance product capabilities, and establish technical standards for AI infrastructure. Additionally, you'll lead AI innovation and educate the team on advancements in AI technologies.

As a Product Manager at BlackCloak, you'll define and manage the product lifecycle, working with engineering and stakeholders to improve products and customer experiences. Responsibilities include defining requirements, prioritizing roadmaps, and guiding product development, all while ensuring effective communication with cross-functional teams and managing project timelines.

The Onboarding Specialist I assists clients during their onboarding process through communication and support. Responsibilities include scheduling and managing onboarding sessions, creating materials, conducting outreach for client engagement, and recording interactions. The role involves working directly with clients and supporting both the Client Success and CyberSecurity teams to deliver outstanding client experiences.

As a Strategic Partner Manager, you will manage partnerships with wealth management firms, tailoring services for high-net-worth clients, providing training and resources to partner advisors, and tracking performance metrics to optimize referrals.

The Triage Specialist will provide technical support to clients, answering inquiries and managing tickets, primarily through phone, video, and email. The role involves responding to client questions, assisting with privacy and identity theft guidance, maintaining client interaction records, and participating in a tier 1 support rotation that includes on-call shifts.

The Sales Development Representative at BlackCloak will generate sales pipeline, qualify leads, drive meetings and collaborate with account executives. Key responsibilities include prospecting, using sales tools for efficiency, and mentoring team members.

As a Full Stack Engineer with a front-end focus, you'll develop and maintain web/mobile applications, implement cloud-native solutions, and lead technical teams. Your role involves collaborating with cross-functional teams, architecting microservices, optimizing databases, and ensuring high-quality user experiences through coding excellence and mentorship.

The Director of Product Innovation will drive rapid prototyping and MVP releases, design internal tools, lead integrations with third-party platforms, and foster innovative solutions in cybersecurity and executive protection. This role requires collaboration across teams and the exploration of emerging technologies to enhance efficiency and product capabilities.

As an IT Support Analyst at BlackCloak, you will provide support for the internal IT Help Desk, manage company endpoints, develop documentation, oversee Identity and Access Management, and assist the Information Security team. The role involves troubleshooting and ensuring security compliance while maintaining communication with stakeholders.

As a UX Designer at BlackCloak, you will focus on creating user-centric web applications for cybersecurity. Your role includes designing wireframes, prototypes, and high-fidelity mockups, conducting user research, and collaborating with product and development teams to ensure effective design implementations while prioritizing user privacy and security.

The Senior Client Success Onboarding Manager will manage onboarding specialists and ensure a positive onboarding experience for clients. Responsibilities include training the team, overseeing client onboarding, resolving client issues, and contributing to onboarding materials and communication initiatives. This role requires strong customer service skills, technical knowledge, and the ability to work in a remote environment.

As a Senior Incident Responder, you will assist clients through emergency onboarding, handle cybersecurity incidents, conduct vulnerability assessments, and participate in incident response programs while mentoring team members.