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The Customer Experience Manager is responsible for driving customer satisfaction and retention by leading and delivering exceptional service experiences for an assigned book of business. They work closely with customers, colleagues, and partners to ensure effective execution of benefit strategies and maintain strong relationships. The ideal candidate should have analytical, communication, and relationship building skills, and exhibit the six core attributes of the Bennie consulting team.

The Customer Experience Manager at Bennie is responsible for driving customer satisfaction and retention by leading and delivering exceptional service experiences for an assigned book of business. They work closely with the benefits consulting team to support customer relationships and ensure effective execution of benefit strategies.