The Account Executive will focus on acquiring new clients in the West Coast region, managing the entire sales cycle, building relationships, and collaborating with various teams to generate new business. Responsibilities include prospecting, preparing presentations, attending meetings and events, and utilizing the Salesforce CRM to track metrics.

The Customer Experience Manager leads customer satisfaction by managing service relationships and executing benefit strategies for assigned accounts. This role involves collaboration with consulting teams, ensuring high-quality service delivery, engaging in open enrollment presentations, and maintaining strong client relationships while staying informed on industry trends.

The Customer Experience Manager will drive customer satisfaction and retention by managing service relationships for assigned customers, support benefit strategies, and engage with insurance carriers. This role requires collaboration with consulting teams, leading customer presentations, and staying updated on industry trends to enhance service delivery.