Search the 5 jobs at Avoma

As a Customer Success Manager at Avoma, you will lead initiatives to ensure customer outcomes, gather and analyze customer feedback, and drive onboarding and retention strategies. You will manage a portfolio of accounts, support customer engagement, and collaborate with engineering for software configurations. Your role is critical in representing customer voices and enhancing product development through insights and best practices.

As a Senior SRE, you will lead initiatives to improve application reliability, enhance the infrastructure, and drive automation efforts. Responsibilities include scaling APIs, maintaining CI/CD infrastructure, and implementing high availability architecture.

As a Mid-Market Account Executive at Avoma, you will manage the sales process for mid-market accounts, strategize on large deals, conduct product demonstrations, negotiate agreements, and cultivate sales opportunities. You will also analyze industry trends to enhance Avoma’s value proposition and drive customer engagement.

Join Avoma as a Senior ML Engineer specializing in NLP to work on challenging NLP problems and improve algorithms for extracting key insights and topics from conversations. Responsibilities include improving the Insights Engine, creating new models, working with LLMs, developing Deep Learning models, and staying up-to-date with NLP advancements.

As a Customer Success Manager, you will lead initiatives focused on customer outcomes by collecting and analyzing feedback, developing onboarding and retention strategies, and assisting with account management. You will collaborate with engineering to address customer needs, drive renewals and expansions, and represent customer voices across teams to enhance the product and service delivery.