In this role, you will provide exceptional customer service by resolving inquiries and concerns, building customer loyalty, and managing accounts. You’ll deliver service in line with company standards and guidelines while developing skills and knowledge through training. You should possess strong communication skills and a willingness to learn.

The Technical Product Specialist will manage complex customer inquiries, troubleshoot technical issues related to web and mobile applications, provide effective solutions, maintain documentation, and liaise with business and engineering teams to ensure customer satisfaction.