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The Technical Product Specialist will manage complex support cases, troubleshoot issues, and assist clients through various channels. This role involves investigating problems, improving support documentation, collaborating with teams, and generating client satisfaction reports.

Provide exceptional customer service, manage customer accounts, offer additional products, meet productivity standards, and resolve inquiries with a positive attitude. High school diploma required, bilingual English/Spanish preferred. Prior experience in Customer Service and Sales beneficial. Strong communication skills and willingness to learn new skills essential.

As a Customer Care Representative, you will provide exceptional service by answering calls, responding to emails, assisting with inquiries, resolving issues, and supporting customers with their needs. You'll maintain product knowledge, manage customer interactions, and collaborate with team members to ensure seamless service.