Search the 3 jobs at Ascend Software

The Senior DevOps SRE is responsible for designing, deploying, and maintaining SaaS infrastructure, monitoring systems, and enhancing solutions to complex problems. Key responsibilities include debugging production issues, planning infrastructure growth, ensuring system SLA compliance, managing log analysis systems, and implementing security controls.

The BPO Manager will oversee and optimize Ascend's BPO and HITL processes, manage workflows, enhance operational efficiency, and improve service quality. Key responsibilities include tracking performance metrics, troubleshooting customer inquiries, and coordinating between technical teams to resolve complex issues.

As a Customer Business Analyst, you will analyze customer trends, monitor gross revenue retention, develop financial models, and support pricing decisions within the global customer operations team. You will provide insights for upsell and renewal strategies, create executive reports, and ensure pricing data accuracy across systems like Salesforce.