Benefits at AppDirect

The role involves analyzing and resolving Advisor commission tickets, managing queues, interacting with Advisors, and ensuring customer satisfaction.

As a Customer Experience Associate, you'll resolve customer queries, create support materials, and identify operational improvements while working remotely.

The Customer Success Specialist role ensures customer adoption of the AppDirect Marketplace by providing support, training, and onboarding to new customers, enhancing user experiences, and advocating for customer needs within the organization.