Search the 3 jobs at Alacrity Solutions

The Regional Field Manager (RFM) at Alacrity Solutions oversees customer service quality in insurance claims management, handling cases above $50K, managing contractor performance, mediating disputes, and collaborating with insurance clients to improve service. This role requires regular travel and involves risk management and supporting other departments within the company.

The Regional Field Manager is responsible for overseeing insurance claims management, ensuring contractors meet performance standards, mediating disputes, and maintaining client relationships while monitoring service quality in a designated region.

The Auto Customer Service Representative acts as a liaison between clients and the auditing team, handling document retrieval, claim building, and communications for auto claims. Responsibilities include providing claim documentation and assisting with data entry, calls, and meeting targets. Strong communication skills and multitasking ability are essential.