The purpose of the course is to facilitate the understanding of the requirements for a Service management system as they are formulated by the international standard ISO/IEC 20000-1:2018.
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let’s see
Because when you want to become an IT specialist, you have to start from the basics, you need to master computers & everything related to that, how they work, how to install operating systems like Windows on machines, how they communicate, how to manage them, and of course troubleshooting all that, that's from a hardware point of view, while taking into consideration the need to learn how users are managed through network, how you can manage users accounts permissions, passwords, access, all through Active Directory.
These are part of the stuff that we will discuss here in our course, we will discuss printers, networks, and some other important stuff, where we will guarantee that the information & examples provided here will maximize your learning experience to the max., so in the next time you are in an interview for a help desk position, you will be more confident about your technical background as you will have a solid understanding from applying what you will learn here.
The instructors' experiences sum up to more than 15 years in total in this field, so you will not get theoretical information, but a practical one!