The Digital Customer Success Manager will ensure enterprise customers maximize their experience with the Brevo platform, managing onboarding to renewal while personalizing strategies to enhance customer satisfaction and retention. Responsibilities include client segmentation, strategy optimization, KPI monitoring, and communication within the Customer Success team to promote best practices.

The role involves managing client tickets via email and phone, ensuring timely resolutions to customer inquiries and issues. It requires building strong client relationships and collaborating with the tech team to resolve technical issues. A deep understanding of email marketing and the Brevo platform is essential.

The Customer Experience Representative manages client interactions, providing timely support for technical issues, addressing customer inquiries over email and phone, and fostering strong relationships. They work with the tech team to resolve bugs and ensure an exceptional client experience while applying their knowledge of email marketing and CRM systems.