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The Senior Customer Success Manager at Syndio is responsible for building and maintaining relationships with high-profile clients to achieve workplace equity objectives. This role involves acting as a trusted advisor, guiding clients through compliance needs, product usage, and strategic planning. Collaboration with various teams is essential to ensure a seamless customer journey, as well as providing insights to shape customer service strategies and optimizing client engagement.

Lead and manage Sales and Account Development teams to create qualified opportunities, coach and mentor team members, implement processes, and collaborate with Sales and Marketing for optimized performance.

As a Customer Success Manager at Syndio, you will empower organizations to achieve workplace equity goals, manage relationships with key customers, and collaborate with various teams to ensure customer satisfaction and compliance with equity strategies.

The Director of Demand Generation is responsible for developing and executing a demand generation strategy to drive pipeline growth, enhance brand visibility, and support revenue targets. Key duties include overseeing multi-channel campaign management, fostering team innovation, utilizing analytics for optimization, and collaborating with sales and content teams.

As a Senior Customer Success Manager at Syndio, you will build and maintain relationships with high-profile clients, guiding them in workplace equity strategies and ensuring their compliance. You will collaborate with various teams within the company, provide advanced analysis, and contribute insights to enhance client satisfaction and drive product improvements.

The Account Development Representative will generate new business opportunities by identifying and nurturing potential customers, building and maintaining a robust sales pipeline, and scheduling appointments for the sales team. This role requires excellent communication skills and a proactive approach to overcome objections and educate customers.

The Manager of Cloud and Site Reliability Engineering will oversee SRE, Platform Engineering, and Cloud Operations functions. This role involves defining a vision for the organization, executing on service level objectives, managing system reliability, and optimizing costs while leading a team of engineers.