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The Online Experience Advisor will contact potential customers interested in purchasing vehicles, utilizing online databases to generate appointments. Responsibilities include communicating through various platforms, setting expectations for the buying experience, and maintaining relationships with customers and dealerships to facilitate the sales process.

As a Document Control Coordinator, you will manage documents related to title verification and loan servicing. Responsibilities include verifying titles, distributing documents, maintaining records, and collaborating with departments and external vendors. You will ensure guidelines for securing loans are met while providing excellent customer service.

The Customer Sales Guide is responsible for enhancing the sales and customer experience at the dealership through tasks such as managing paperwork, engaging with customers, demonstrating vehicles, and collaborating with the sales team to meet performance targets.

As a Reinstatement Specialist, you will assist customers in reinstating their auto loans while ensuring excellent customer service. Your responsibilities include contacting customers with repossessed vehicles, advising them on fees and requirements, and presenting solutions to facilitate loan reinstatement. You will work closely with operations to maintain effective communication throughout the process.

As an Impound Specialist, you will negotiate fees with impound facilities, manage the vehicle recovery process, document account information, and collaborate with other departments. Your responsibilities include completing state-specific impound packets, determining vehicle worthiness for repossession, and keeping accurate records of impound notices.