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The Field Remarketing Specialist at DriveTime will sell vehicles at auctions, aiming for high recovery retention while liquidating significant inventory. Responsibilities include digital representation at auction locations, tracking vehicles, strategic cosmetic and mechanical reconditioning decisions, achieving performance targets, and reporting auction performance metrics.

As a Reinstatement Specialist, you will assist customers in reinstating their loans while delivering excellent service. Responsibilities include contacting customers, assessing their willingness to reinstate, advising on necessary payments and fees, and collaborating with the operations team.

The Charge Off Specialist is responsible for engaging with customers to discuss charged-off loans and deficiency balances, negotiating settlement offers and payment plans, and providing exceptional customer service. They will maintain strong communication with operations teams and handle related duties as assigned.

The Impounds Specialist is responsible for communicating and negotiating with impound lots, managing the impound process, documenting vehicle statuses, and assisting with inquiries related to impounds. This role involves problem-solving and working efficiently in a team-oriented environment to ensure timely account management.

In this role, you'll be deeply involved in sales and customer experience activities, both virtually and in-store. Responsibilities include preparing titles, loan documents, and taking down payments, as well as guiding customers through the sales process, answering inquiries, and providing information about vehicle options. You'll collaborate with team members to meet sales targets and ensure a high level of customer satisfaction.

The Reinstatement Manager leads a team of Coordinators at DriveTime, focusing on performance assessment, quality coaching, and ongoing development. Responsibilities include monitoring work effectiveness, setting daily goals, implementing improved operations, and providing leadership to achieve performance aligned with company values.

The Quality Assurance Specialist monitors employee-customer interactions to ensure compliance with standards. They provide feedback, participate in training initiatives, and assist in team projects. This role requires strong communication, analytical, and organizational skills while fostering a growth mindset.