The Customer Success Operations Manager executes customer-related analysis and effectively troubleshoots customer-reported issues. They support reporting and monitoring of customer satisfaction through KPI development and analysis. The role involves collaborating with internal teams, troubleshooting customer-reported issues, and communicating insights with the Customer Success team.

Senior Software Engineers lead technical implementation for products, mentor junior team members, and provide thought leadership. They engage with customers to solve complex business problems and ensure project success through collaboration and hands-on development.