The role involves managing the intake, setup, and delivery of devices with attention to detail. Responsibilities include unboxing, asset tagging, restoring devices, configuring settings, ensuring timely deliveries, and maintaining quality control measures throughout the process.

The Customer Support Specialist at Gophermods repairs various devices while delivering exceptional customer service. Responsibilities include diagnosing hardware issues, maintaining repair documentation, managing inventory, and ensuring workspace cleanliness. Career growth opportunities include leadership roles and specialized departments within the company.