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As a Team Manager at Sutherland, you will drive team performance, manage key metrics, coach consultants, and keep management updated on customer trends while fostering a supportive team environment.

As a Customer Service Consultant, you will be the primary point of contact for customers, answering inbound calls, providing exceptional service, responding to product inquiries, processing payments, and performing account maintenance. Up-selling may also be encouraged.

As a Demand Generation Manager, you will oversee the execution of marketing campaigns to generate leads and nurture target accounts. Your role involves project management, defining objectives and strategies for campaigns, collaborating with internal and external teams, and analyzing performance to optimize results.

The Workforce Scheduler will generate and manage schedules for assigned programs, ensuring compliance with service goals and client requirements. Responsibilities include creating optimal shift schedules, forecasting staffing needs, planning team activities, and coordinating with service delivery. This role demands strong leadership skills and the ability to resolve scheduling issues effectively.

The Workforce Real Time Analyst at Sutherland will monitor call center operations, manage schedules, and maintain communication with teams. The role requires at least one year of experience in a call center and proficiency in MS-Excel and understanding of call center KPIs. The analyst will work flexibly in a 24/7 environment and take initiative in resolving issues and improving processes.

The Reports Analyst will be responsible for creating daily, weekly, and monthly reports for the leadership team using MS Excel and Access. They will analyze data, improve reporting processes, and deliver client solutions while working independently and enhancing reporting efficiency.

The role involves referring friends to job opportunities at Sutherland, with a focus on ensuring referrals provide relevant details such as city and campaign of interest. Applicants should be bilingual in English with full-time availability.