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As an Application Support Consultant, you will coordinate software application design, development, and support. You'll manage incident and change management, ensuring smooth implementation and performance of the applications, while collaborating with development teams and overseeing application maintenance.
The Technical Implementation Consultant supports partners and clients by gathering data integration requirements and providing solutions. They ensure successful implementation of the Benefitfocus platform through effective communication and testing coordination with engineering teams and customers.
The Sr. Customer Data Specialist will perform root cause analysis and resolve data issues while collaborating with various teams. Responsibilities include reviewing data analyst work, coordinating process documentation, resolving customer escalations, developing action plans, executing testing for product releases, and training new team members.
The role involves conducting quality assurance for front-end components by developing and executing test plans and scenarios, ensuring compliance with specifications, and managing software defects. Requires collaboration with project teams and strong technical skills.
The TPA Relationship Manager will manage and enhance relationships with Third-Party Administrators (TPA) in a designated territory, engaging in training and promoting Voya's services. Responsibilities include coordinating events, increasing TPA technology usage, recruiting new partnerships, and staying updated on regulatory changes.
Manage all aspects of Tax-Exempt sponsored plans, enhancing client relationships and contributing to profitability. Serve as primary contact for complex cases, resolving issues, collaborating with teams, and supporting product development. Train new employees and manage key at-risk clients.
The Senior Workforce Management Specialist administers WFM systems, manages long range capacity planning, and oversees contact center performance reporting. Additionally, this role involves scheduling, real-time monitoring of queues, and acting as a liaison between business and IT for telecom issues.
As a Senior Application Support Consultant, you will ensure the smooth implementation and support of software applications by coordinating design, development, testing, and quality assurance processes. Responsibilities include hands-on coding bug fixes and enhancements, managing risks, and collaborating with various technical teams to maintain the stability of application portfolios.
The Lead Genesys Cloud Developer will coordinate software application design, development, testing, quality assurance, and support. Responsible for the delivery of application maintenance, technical risk management, and guiding offshore teams. They'll work in an Agile environment, focusing on timely implementation of work requests and issue resolution.
The Summer Student in Enablement will assist the Sales Enablement Team by organizing product backlogs, collaborating with marketing and IT, supporting documentation efforts, and coordinating projects. This role provides exposure to asset management and opportunities to learn from senior team members.
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