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The Referral Coordinator serves as the primary contact for patient referrals, managing appointment scheduling, authorizations, and communication between patients, healthcare providers, and insurance representatives. Responsibilities include triaging referrals, ensuring continuity of care, and providing exceptional customer service to both internal and external stakeholders.

The Referral Coordinator serves as a key point of contact for patient referrals, triaging information and ensuring timely processing. They coordinate care and appointments between patients, specialty providers, and insurance companies, managing communication and documentation throughout the referral process while providing high-quality customer service.

The Senior Manager, Referrals is responsible for managing internal and external member referral processes, designing training programs, and leading Referral Managers. This role involves strategic planning, performance improvement recommendations, and analyzing referral outcomes to enhance organizational performance. The manager collaborates with executive teams and oversees referral tools and resources, ensuring compliance and improving patient satisfaction.