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The Operations Optional Product Support Specialist is responsible for handling customer requests for the cancellation of optional insurance products via various communication channels. This role requires active listening, attention to detail, and compliance with regulatory expectations, as well as maintaining high-volume processing accuracy. The Specialist will also engage with customers to ensure they are informed about their product purchase and cancellation rights.

The Manager of Card Analytics will lead efforts to grow the credit card business through analytics support, operational efficiency optimization, and collaboration with various teams. Responsibilities include creating reports, building exception reports, and developing analytical frameworks while balancing strategic thinking with operational delivery.

Assistant Managers at OneMain assist Branch Managers in creating a work environment that fosters exceptional customer experience through leadership and training for branch staff. They lead in providing personal loan solutions, underwriting decisions, and collection activities, serving as a developmental opportunity for future leadership roles in the branch network.

The Lead Analyst will implement and optimize credit risk strategies, translate risk models into functional code, collaborate with various teams, communicate proposals, deliver projects efficiently, and develop testing procedures for risk assessments. The role focuses on enhancing the efficiency and scalability of systems in the financial services industry.

The Telephony Cloud Solutions Architect leads the architecture and implementation of telephony solutions for OneMain Financial. Responsibilities include designing cloud-based telephony services, collaborating with technical and business stakeholders, coaching junior engineers, and managing complex telephony solutions in a hybrid environment.

The Escalation Specialist Intermediate resolves customer complaints, ensuring exceptional service and support through effective communication and problem solving. They prioritize and manage their workload, collaborate with various organizational levels, escalate complex issues, and enhance customer experience and retention.

The Software Engineering Manager will lead and manage engineering teams in building and scaling digital lending applications. Responsibilities include aligning team activities with company goals, overseeing application stability, guiding team leads, and contributing to technology planning and product roadmap development.