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The Senior Director of CRM, Lifecycle, and Retention will lead a team to develop and execute multichannel lifecycle strategies that enhance customer acquisition, engagement, loyalty, and retention. Responsibilities include managing the CRM team, creating improvement roadmaps, analyzing performance metrics, and collaborating with cross-functional teams to optimize customer onboarding and retention strategies.

As Director of Total Rewards, you will lead the development and administration of the company's compensation and benefits programs, ensure compliance with payroll regulations, and enhance employee satisfaction through competitive offerings. This role includes overseeing payroll, managing equity administration, and communicating effectively with staff on total rewards initiatives.

As the Director of Design and Research, you will lead a diverse team to create exceptional user experiences, collaborate with various departments, establish design principles, manage complex projects from inception to execution, and enhance the research practice at Upside.