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The Mid-Market CSM will serve as a trusted advisor to revenue and operational leaders, driving customer engagement, product adoption, and account growth. They will measure outcomes related to retention and multi-year renewals while managing overall customer relationships and facilitating successful onboarding.

The Senior Customer Lifecycle Marketing Manager at Gong is responsible for developing impactful customer experiences that support net dollar retention and create raving fans. This role focuses on engaging customers post-sale to drive product adoption, accelerate value realization, and ensure long-term satisfaction and loyalty.

As an Enterprise Account Executive, you will lead the acquisition of new customers and enhance the sales process from start to finish. Your role includes managing prospects, articulating Gong's value proposition, and collaborating with internal teams to develop effective sales strategies, while maintaining a strong focus on revenue generation and relationship building with senior executives.