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The Senior Data Analyst will deliver data-driven insights to support business decisions by working with stakeholders, applying analytical techniques, and presenting findings effectively. The role requires ownership of complex projects and a focus on innovation and best practices in a collaborative environment.

As a Support & Assurance Specialist, you will assist vulnerable customers with their needs via phone and email, ensuring exceptional service while building rapport. You'll empower customers by connecting them with third-party resources and collaborate with your team to enhance customer experience, especially for those in debt or facing difficulties.

As a Credit Specialist, you'll support residential customers struggling with payments by tailoring repayment plans, handling sensitive financial conversations, and analyzing customer data. Your role focuses on providing exceptional customer experiences and achieving debt reduction goals.

As a Credit Specialist, you will manage the debt sale process, build relationships with external debt collection agencies, monitor recovery performance, ensure compliance, and resolve queries from third-party partners while maintaining an excellent customer experience.

As an Energy Specialist, you will manage customer experiences, provide exceptional service, and handle inquiries related to billing and meter exchanges. Your role involves empathizing with customers, resolving problems, and collaborating with team members to ensure satisfaction. You will work in a fast-paced environment, making decisions and implementing changes to improve the customer journey.

The Head of Affordability and Vulnerability will lead strategies to support vulnerable customers while ensuring fair and sustainable outcomes. Responsibilities include shaping customer support strategies, improving customer journeys, managing debt compassionately, inspiring a team, building partnerships with organizations, advocating for policy change, and ensuring compliance with regulatory standards.