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The role involves responding to and resolving technical issues for customers, documenting issues, managing service metrics, and collaborating with various teams to improve support processes. The ideal candidate will have a technical background and troubleshooting skills, particularly in network systems and operating systems.

The role involves responding to, restoring, and resolving technical issues for customers, ensuring timely documentation and resolution according to SLAs. The position requires using ticketing systems for tracking and improving service metrics and collaborating with customer success, product, and engineering teams.

The job requires a Java Developer to build high-performing, scalable enterprise applications. Responsibilities include leveraging Java technologies, working with databases, implementing design patterns, and conducting performance analysis. Skills in application architecture and web services are necessary, along with experience in unit testing and writing complex SQL queries.