Top Tech Jobs & Startup Jobs

In this role, you will manage customer inquiries, claims, and returns while ensuring compliance with policies. Additionally, you will maintain customer master data, supporting order processes through effective data governance. You will collaborate with internal and external stakeholders to resolve issues and enhance operational efficiency.

The Sales Order Management Senior Analyst is responsible for customer order administration, ensuring accurate data entry into the ERP system, validating orders, investigating issues, and coordinating stock allocation. The role entails monitoring orders, resolving delivery issues, and ensuring proper invoicing processes while liaising with various stakeholders to maintain efficiency in order management.

The Customer Engagement Manager supports the head of Vaccine Korea in developing brand plans and executing customer engagement strategies. Responsibilities include mapping customer journeys, implementing brand tactics, ensuring effective stakeholder communication, and enhancing customer satisfaction through data-driven decisions. Collaboration with sales teams and optimizing customer channels are also key parts of this role.