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The Support Team Lead at Wolt will manage and mentor the customer support team, ensuring exceptional service, meeting SLAs, and improving customer support processes. The role requires strong leadership skills, data analysis, strategic thinking, and effective communication with customers and partners.

As a Data Scientist at Wolt, you will analyze data to address essential business challenges, diagnose issues, and propose solutions. You will work collaboratively in a team to optimize customer, merchandising, and courier support experiences. Your insights and analyses will significantly impact operational efficiency and customer satisfaction.

As a Support Associate, you will assist customers, courier partners, and venues in Luxembourg through live chat and phone, ensuring smooth delivery operations while collaborating with the support team to enhance service quality.