Top Tech Jobs & Startup Jobs

The Technical Account Manager at NICE is responsible for driving client success by resolving complex technical challenges, fostering strategic relationships, and delivering exceptional customer service. They leverage technical expertise to optimize client solutions and contribute to product improvements based on client feedback.

The Associate Technical Support Engineer provides technical assistance to customers using contact center software. Responsibilities include troubleshooting issues, maintaining communication with customers, and collaborating with colleagues for timely issue resolution, ensuring customer satisfaction throughout the process.

The Associate Technical Support Engineer provides frontline technical assistance for contact center software solutions, ensuring efficient problem resolution and excellent customer service. Key responsibilities include communicating effectively with customers, managing incidents, collaborating with team members, and maintaining case documentation to enhance service quality.

The Senior Technical Account Manager manages enterprise accounts, ensuring successful contract fulfillment and enhancing customer relationships. They drive ROI through NICE’s products, coordinate technical resolution, and lead escalations while maintaining high customer satisfaction levels. This role requires engaging with cross-functional teams and conducting regular service reviews to advocate for customers' needs.

The Sales Development Representative (SDR) at NICE is responsible for generating new business opportunities through prospecting, lead follow-up, and managing interactions within contact management tools. The role demands meeting lead development quotas and understanding NICE CX products while collaborating with the sales team and participating in meetings and training.

The Sales Development Representative is responsible for generating new business opportunities by prospecting potential customers, following up on leads, logging sales interactions, and maintaining knowledge of NICE CX products. They are expected to meet lead development quotas and collaborate with the sales team.

The Senior Product Marketing Manager at NICE will focus on designing solutions, creating diverse marketing content, defining product messaging, supporting sales teams, and delivering customer presentations while collaborating with various stakeholders. The role requires a strong background in marketing and contact center technologies, with an emphasis on storytelling and presentation skills.