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As an Implementation Engineer at NICE, you will work on critical projects involving the ContactEngine solution, collaborating closely with the Customer Success, Product Development, and AI teams. Responsibilities include defining business and technical requirements, configuring the SaaS platform, performing testing and debugging, writing SQL queries, and providing on-call support. You will also assist in training new specialists and optimize customer journeys utilizing data analytics.
The Lead Mobile Engineer will enhance NICE CXone's new platform by developing advanced mobile applications, primarily focusing on the Android platform using Kotlin. Responsibilities include ensuring high standards in software development and maintaining excellent user experiences through unit testing and test automation.
As a Lead Mobile Engineer at NICE, you'll lead the development of a cohesive platform for NICE CXone solutions. You'll work primarily on native mobile applications, focusing on the Android platform using Kotlin, and contribute to improving customer experiences through innovative software solutions.
The Technical Account Manager is responsible for managing customer relationships for NICE CX, ensuring their success post-implementation. This role involves troubleshooting, developing relationships, providing technical support, and collaborating with various teams to meet customer needs. Frequent travel is required to engage with high-level service package accounts.
The Senior Customer Success Manager at NICE Actimize manages post-sales relationships for strategic accounts, focusing on customer loyalty and revenue retention. Responsibilities include leading client engagements, ensuring timely renewals, driving customer satisfaction, and identifying upsell opportunities, all while collaborating with internal teams to optimize customer success.
The Account Executive is responsible for maintaining customer relationships, identifying sales opportunities, and developing market share across business, commercial, government, and contact center sectors. Key responsibilities include achieving sales quotas, negotiating agreements, and collaborating with internal teams to ensure successful solution implementation.
The Cloud Architect is responsible for designing technical solutions for enterprise clients, providing detailed technical specifications, and collaborating with various teams to meet customer requirements. Key responsibilities include technical design, documentation, and delivering optimized architecture solutions for complex environments.
The Senior Automation Engineer at NICE will focus on developing automation solutions, ensuring the efficiency of business processes, and leveraging AI and cloud technologies to enhance service delivery. This role involves collaborating with cross-functional teams to tackle complex challenges and innovate software capabilities.
The DevOps Engineer role involves learning and contributing to the automation and management of an AWS-based cloud platform, implementing CI/CD pipelines, optimizing infrastructure, and managing containerized environments under the guidance of senior engineers. The role requires collaboration with cross-functional teams and continuous improvement of DevOps skills.
The Specialist QA Architect will design and implement QA strategies, develop automated testing tools, integrate new testing technologies, mentor QA engineers, conduct quality audits, and analyze customer bugs. This role demands strong collaboration with cross-functional teams to establish quality standards, manage test environments, and track automation ROI.
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