Top Remote Customer Success Jobs in Rochester, NY
The Customer Success Architect (CSA) provides technical guidance to customers post-sales, ensuring they meet objectives and derive value from the company’s analytics tool. Responsibilities include advising on best practices, capturing product feedback, identifying growth opportunities, and cultivating customer references.
As a Customer Success Manager, you will manage the complete customer experience from post-sales onboarding to retention and growth of a $2M book of business, ensuring customers derive maximum value from Conversation Intelligence. Responsibilities include driving customer engagement, resolving issues, and influencing product direction.
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As a Client Success Specialist I, you will respond to customer inquiries via phone, live chat, and email. You'll assist customers in navigating the loan process, identify client experience trends, and communicate operational issues to product teams. The role requires strong problem-solving and customer service skills.
The Client Partner at Kicksaw is responsible for strengthening Salesforce consulting relationships, developing outreach strategies, and collaborating with teams to ensure successful client onboarding. This role requires identifying prospects, exceeding sales quotas, and leveraging partner ecosystems to optimize partnerships.
The Customer Success Representative at Kalibri Labs will assist with support requests from clients, develop training materials, and help with on-boarding and client engagement tasks. This entry-level role involves monitoring support requests, assisting with ad-hoc reporting, and providing client-facing support while collaborating with various internal teams.
The Document Control Specialist I supports the maintenance of SOPs and change management activities for pharmacy operations and manufacturing. Key responsibilities include processing documents, resolving documentation issues, collaborating with cross-functional teams, and ensuring compliance with regulations. The role requires accuracy, attention to detail, and the ability to learn new software applications.
Account Supervisor at Seer Interactive, a remote first digital marketing consultancy. Responsible for managing mid-size enterprise accounts, crafting holistic strategies, and translating client goals into SEO, PPC, and Analytics opportunities. Must be a leader with a passion for digital marketing and client success.
As a Platform Success Manager at Morty, you'll be the primary contact for clients, helping them utilize the platform effectively. Responsibilities include building client relationships, identifying upsell opportunities, monitoring customer health metrics, and implementing tailored success plans to enhance client satisfaction and retention.
The Customer Success Manager ensures timely renewals, drives retention strategies, and manages customer relationships. They analyze customer data to mitigate churn risks, negotiate contracts, and advocate for customer needs while collaborating with teams to enhance service delivery.
As a Customer Support Associate II, you will provide phone and email support for Enterprise Financials customers, perform troubleshooting, contribute to knowledge base improvements, and escalate issues as needed. You'll work closely with customers to resolve problems and ensure effective use of Payroll and TimeTracker products.
Top remote Companies in Rochester, NY Hiring Customer Success Roles
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